Overview
JOB TITLE:Senior Insurance Account Executive
Senior Insurance Account Executive at NBC Bank
Insurance Agent in Charge of Business Development
NBC Finance
With a history spanning more than half a century, NBC is Tanzania’s longest continuously operating bank. Products and services related to wealth management and retail, corporate, and investment banking are all part of what we have to offer.
Job Summary
Provide outstanding service, help the head of insurance reach revenue goals, and stay on track with productivity objectives.
Create and oversee a top-performing sales force by means of coaching, personnel management, and targeted training.
Ensure the smooth processing of insurance leads for ROs, business development managers, and overall sales officers.
Job Description
Duty Statements
Managing a Company’s Resources 40%
Manage and assist a team of sales officers in supplying a diverse set of products and services to achieve and drive approved insurance targets.
Create and execute plans to boost insurance sales for the bank’s various divisions.
Locate untapped business niches, potential alliances, and cross-selling opportunities within the bank’s network.
Monitor the company’s performance, assess it, and then devise a strategy to enhance it.
Assist and guide designated sales teams to meet their Bancassurance goals.
Keep tabs on sales figures and write up the results.
Driving business expansion requires collaboration with branch managers, business development managers, and insurance partners.
Make sure the insurance companies and sales teams work together well.
People Management and Development 20%
Foster a culture of empowerment among team members by recognising and rewarding personal responsibility and initiative in driving the expansion of the insurance business.
Establish rigorous criteria for the efficiency and effectiveness of the team’s output.
Work with your line manager to establish and disseminate an annual plan for making the most of the company’s financial, human, and physical resources to boost productivity and expansion.
Contribute to the creation of the yearly plans for resources and capabilities with the head of insurance.
Embrace performance management and business intelligence to build and nurture a high-performing team that will facilitate strategic growth.
Get the most out of your sales officers by figuring out what they need to grow professionally and then making sure they get it.
Managing the performance of the sales team is made easier with the help of provided data and reports.
Serves as a point of contact for sales teams when operational concerns arise
Acknowledge one’s strengths and places for improvement while pursuing one’s own development to boost one’s personal effectiveness.
Customer Service Management 15%
Assist sales personnel in a proactive and professional manner in managing the customer experience through the provision of relevant on-the-job training and coaching regarding the delivery of products and services.
In a timely manner, provide feedback on issues that have been handled or remain unresolved, and maintain an active and accurate record of client correspondence, discussions, and complaints.
Incorporate customer comments into future service and product development.
Take part in sales officer or assigned business segment meetings for knowledge exchange and weekly performance evaluation.
Acquire knowledge of aggregated cluster requirements feedback and effectively communicate it to mould the product offering and client proposition.
Ensure that the branch staff is knowledgeable and delivers exceptional service, surpassing customers’ expectations.
Build sales teams that are passionate, committed, and goal-oriented; deliver exceptional customer service by consistently thinking creatively.
Deliver services to a high standard through cross-functional collaboration
Risk, Control and Compliance Management 15%
It is imperative that all sales officers adhere to the underwriting processes by reading the manual and gathering the necessary paperwork.
Make sure that sales officers are responsible for ensuring that all underwriting paperwork and claims are accurate and of high quality.
Take appropriate action, such as escalating the situation or disciplining the offending employee, after reviewing incident reports submitted by branches.
Post premium bookings accurately and on schedule according to the MRO.
Comprehend and control all hazards as well as risk occurrences (incidents) that pertain to the position.
Help raise the risk profile by meeting or exceeding compliance standards in areas like governance, risk management, controls, and risk assessment.
Change Management 10%
Follow all rules and regulations and stay current on any changes to policies, procedures, or circulars.
Make sure you’re constantly learning and growing in your career-related abilities and information.
Ensure that all essential compliance training is completed. Oversee and coordinate the implementation of all significant organisational changes within the cluster, including changes to structure, information technology, systems, or processes.
Make sure that branch management is aware of any strategic changes and that they agree with any new goals.
Education and Experience Required:
Academic background, ideally in a business- or finance-related area, or insurance or actuarial science.
It is highly advantageous to have a master’s degree and certification in accounting.
At least three years of relevant work experience as an insurance broker or bancassurance intermediary.
Proficiency in managing relationships, insurance/banking processes, and customers
Knowledge & Skills:
Superb abilities in managing relationships, negotiating prices, and closing deals.
Strong numerical abilities, including extensive experience with Microsoft Excel.
Capacity to understand company strategy through data analysis.
Excellent abilities in managing teams and providing direction.
Thorough familiarity with Bancassurance regulatory requirements.
Impressive abilities in both spoken and visual presentation.
Qualifications
Bachelor’s and Master’s Degrees in Business, Commerce, and Management, Junior-level commercial attitude (satisfies some criteria but could use more work), Exceptional Customer Service—Familiarity with Digital Platforms (Facilitates All Necessary Interactions), Ability to communicate effectively—Basic (satisfies all criteria), Working knowledge of the product or service, flexibility to adapt to new circumstances, and prior experience in a comparable setting are all necessary. The area of sales management could use some work, but it does meet some of the criteria.
How to Apply:
